Big Rock Landscaping

I had a terrible experience with Big Rock. They initially quoted me a price for the project, but once they started the work, they doubled the cost without any valid explanation. Not only did they fail to complete the work, but they also caused additional issues that still need to be fixed. The entire experience was a nightmare, and I would strongly advise against hiring them for any construction projects. Their lack of professionalism and honesty is unacceptable.

Hired BigRock to do landscaping plan/job for us. They have some talent there to be sure. The main problem is they are too busy and so everything is rushed. The contract is VERY favorable to them. Read it carefully (you have to pay in full before the project is completed which makes it very hard to get them to finish that last little bit). If you hire them, I would recommend modifying the contract and having firm dates in place with a large portion of the payment coming at the end. When motivated, they can do excellent work.

After hiring Big Rock in May 2021 to enhance our backyard, the lack of performance and unkept promises have left us beyond frustrated and seeking legal recourse. The straw that finally broke the camel's back was in December 2022 (over 18 months since signing the contract with them), we were told that the quarry that they were going to get the rocks to build the water feature and jumping platform into our pool no longer had the rocks and they were going to charge us $10,000 per rock to transport them from a quarry in Idaho. As outlined in their contract, we decided to scale back the project and settle up with Big Rock for the work had been started and eliminate any projects that had not been started on our job. They agreed that all unfinished work would be completed and that any warranty issues moving forward would be honored. On Jan 12, 2023 we met to resolve the outstanding issues. We mutually agreed on the work that had been started and the items that had not been started and that after an audit was done on completed items, a return of overpaid money would be returned. Ironically, at that meeting, we were told that rocks were now available at the original quarry. Materials were audited and they promised we would get an audited estimate the following day and a return of funds would be processed. Subsequent to our meeting, It was communicated to us that the figure we had discussed in our face to face meeting (in excess of $125,000) was acknowledge and would be returned us, however, we have still never received a refund of over paid funds. After weeks of continually being put off and claiming their accounting and legal teams were working on resolution and determining an amount that should be returned to us, we approached Brandon Hatch, owner of Big Rock, about resolution, his response was he was no longer involved in those types of matters, but only worked on sales and design. After months of non-response and no indication of returning over $125K of overpaid funds, we reached out to him by going directly to their offices and were told by him that his attorney was dealing with our issues and condescendingly brushed my wife away with a wave of his hand. It was obvious he has no intention of any resolution of our issues. Since then, many deficiencies have surfaced: pavers not installed on a climate acceptable base, no flue in the fireplace creating a lighting hazard and discoloring of exterior rocks, non-functioning water features, footprints in the plaster of the pool, just to name a few. Although Big Rock claims they will address these issues, it has been over 30 days since these issues have been raised and we have never seen any communication or anyone come to fix these issues. We have received quotes from other contractors indicating it will cost over $50,000 to address the above issues. Save yourself the pain, misery, heartache and frustration and never hire Big Rock to step on your property!

We hired Big Rock to transform our backyard and quickly became frustrated. Our frustration was on 2 levels: 1 - The timing and lack of willingness to provide any timeline or end of project date 2 - Quality of Work. While the list is long, this is just a few small examples of what we have experienced. We signed the contract with Big Rock in May of 2021 (over 19 months ago) and it was represented to us that we would have a completed pool by the summer of 2022. The pool was completed in October of 2022, but as of today, there still is significant work to be done on our backyard. When asked to provide milestone or updates these were examples of the responses we received: "We don't do weekly updates." "I understand you want a detailed timeline and like I personally have stated and so has Russ, its not possible" We hired Big Rock to build a pool. The day that the hole for the pool was to be dug (February 15, 2022), we realized that no-one had come to survey for existing utilities (blue stakes). When I asked our project manager about this, his response was "I know blue stakes is ordered as part of your permit. I will follow up to make sure they actually came out.” I noticed several days later after the hole was already dug that the survey markers were just now showing up in our yard. I called the 411 Utah and asked them when they had been called. They were called on 2/15 - the day the pool was dug - and the request didn't become legal until 2/17 several days later all the while the pool was still being dug. We also had Big Rock build us an outdoor fireplace. After having a fire in the fireplace 3 times, the interior firebrick started to fall out from the inside of the fireplace and cracks started to form on the outside grouted rocks (see pictures). Three months after having the pavers grouted, the paver tile grout has cracked and tiles are loose. (See pictures) A short time after water being in the pool, boot footprints became visible in the plaster and you can see exactly where the plaster workers stepped in the bottom of the pool. (See pictures) An electrical box (Brand Square D) was installed for the spa, pool, fireplace water features, and electrical outlet. In the breaker box, both commerical and residential breakers of different brands other than the electrical box were installed (Siemens, GE). The cover plate on the box does not securly cover the breakers and 2 of the 3 breakers have blown since installation. The list of challenges and frustrations is too numerous to list in this review. And after our experience, we cannot in good conscience recommend Big Rock to anyone and strongly recommend anyone considering Big Rock to reconsider.

Wow!! What a great company! We were looking for a company that could not only put in a quality pool but one that could also make the landscaping look natural. We didn’t want just a backyard with a pool in it. We had multiple pool companies come and Big Rock was by far the only one that seemed to actually care about making the end result look amazing. Brandon was phenomenal. He had a vision for our backyard that we loved. He was completely up front about not only his ideas of what would look good and what wouldn’t but the cost. His communication is second to none. The project isn’t completed yet but we know it will be unbelievable and we have been super impressed with his crews work ethic and professionalism. They are worth every penny. Can’t wait to see the finished project.

They have great communication, and are very prompt at getting back to us when we have a question. Love how friendly all of the staff is.

We loved working with Big Rock. They listened to the style I was wanting and created the perfect design. They were very reliable and went above and beyond my expectations.

When we first started, I envisioned a large retaining wall that ran alongside and above the pool, covered with stacked rock and lighting. Brandon pushed back on that and said, "You don't want someone to come in and say, 'Wow! Nice wall.' You want them to say, "Wow! This yard is amazing.'" That resonated with me and has driven our entire approach. He and his team have a vision of how to transform a space in a way that everything works together. Anybody can dig a hole, but it's having the big picture and orchestrating all of the tiny details along the way that really sets BigRock apart.

We have loved working with Big Rock Landscaping on our pool and backyard project. From day one Brandon has really helped us to visualize and maximize our outdoor potential. I appreciate his expertise and overall management of what is a huge project. The crews have all been skilled, respectful, and pleasant. When you are looking to invest this much time and money into a project, Big Rock should be your choice. I have zero hesitation in recommending Big Rock to all of our friends and neighbors.

We have enjoyed working with Big Rock. We are not done yet but so far everything is looking great. They are very creative and the crews are very skilled and always pleasant.

Big Rock is an excellent company to work with. They are helpful, creative and professional. I am very satisfied with the work they provided for me. Thank you.

Our experience with Brandon and his exceptional team at Big Rock has been a smooth process thus far. Besides their proven portfolio of beautiful work, we chose Big Rock because of their top-notch customer service. Since the very start they have been punctual to meetings, have delivered on their promises and been patient with us as we bombard them with several questions. Above all, the one “BIG” thing that has stood out to me the most is Brandon’s passion and enthusiasm for what he does. I am confident this will translate into our yard. I’ve already seen his attention to detail and it’s refreshing and comforting to know we will have a quality product. We are happy we chose Big Rock and look forward to the next steps along the journey to our finished yard.

Brandon and Big Rock have made such a huge difference for us in turning our challenging lot into a beautiful space. They take our input but give us confidence that they will make it look amazing in the end. Their knowledge of landscaping details (both plants and hardscapes) is very impressive.

One of the main reasons we built on the lot we did was the potential it had to be the perfect space for us. That being said we had no idea how to get there. Brandon and his team were the partners we needed. They are comfortable with the big stuff (retaining walls, masonry, pools, electrical, concrete, decks) and meticulous with the details to make it look perfect. I have found that’s a rare find and we are grateful we did! We are very much looking forward to many years in our awesome Big Rock space. Will post photos when I have them.

My husband I decided to move forward with a major backyard renovation, which included multiple levels of patio to make our Steep Mountain yard more functional. I’ve been told our project is difficult- we had limited access to the yard and 15+ feet of elevation change. We required excavation of scrub oak, lots of retaining wall work, lots of stone steps to lead to the pinnacle of our yard- the new pool and pool deck. Pretty much the backyard of our dreams. Considering how involved this project was I wanted to pick a company that could do it all. Enter Big Rock. Big Rock- Brandon, Luis and all their employees are amazing. We had a horrible winter and had delays that were completely uncontrollable, but once the weather cleared their crews were onsite and worked hard. I often would see them at work from sun-up to sun-down during the peak of summer. Working diligently on making sure pavers, rock walls were done to perfection. Luis and Brandon were often on site and were always available to me by text or phone. Something that I appreciated was that they often had clean up days, when they would gather debris or trash and remove it from the site. So even though our yard was a construction site I could still have family over for a BBQ dinner. What I loved was the ideas everyone brought to the job. Everyone collaborated to make the yard look fantastic. Brandon and Luis have a keen eye to the details, they understand how one decision impacts another. I have had such a great experience that we are having Big Rock redo our front yard!

Big Rock was by far the best experience of our building and landscaping project. From the early days of design to the last days of finishing touches Big Rock delivered in every aspect. They had the vision and know how to accomplish all we desired. Our project manager, Luis, was aware and on top of every detail. We soon learned that they actually did what they said they would do and delivered quality and beauty every time. That is rare in this busy industry. They had skilled staff to tackle everything we could think of from building walls, to stucco, to wood work to waterfalls etc. They had vision, were reliable and turned out a beautiful product! WE LOVE OUR YARD!

I've been very impressed with Big Rock through the design process. Brandon and Tyson have been out to my house a number of times to make sure they get the design stage right. Their passionate about what they do. They really care about the end result! Their customer service is excellent so far. Calls are answered and emails are responded to always within a timely manor. I'm excited for the work to begin in the next few weeks and will post a follow up review. These guys are great!

My wife and I are both excited for the work to begin on our landscape project. Big Rock was knowledgeable and professional during our search for the right landscape company for our home.

Big Rock did a fantastic quick job with our backyard renovation, the retaining wall they built for our two tier garden turned out beautifuly. There guys were there early in the morning and worked non stop until they completed the job. Tyson was easy to work with and handled are concerns and questions very professionally.

Thus far into our project, Big Rock has been nothing but professional and quick to respond to our questions. As new homeowners, my fiancée and I have been impressed with Big Rock and appreciate how easy they have made the process. 100% recommended!

Big Rock did a great job putting in a large water feature in our yard. It included a water fall, stone bridge, pond and fire pit.

I could write positive things about Big Rock all day! First, I can't believe how awesome my yard looks after they got involved. I've always wanted to keep my yard looking nice, but after Big Rock came around now it feels like I could host parties and events and feel completely confident with it. Their creativity and their knowledge about what could be done was outstanding. I love that they are different and cared about getting my yard to look as best as possible. Nothing but awesome stuff from these guys. If you are considering landscape, just get a hold of Big Rock right now.

Big Rock was awesome! They transformed my yard from a cookie cutter front yard to a place that we spend a lot of time and get even more compliments on. I recently called and Brandon came over to design my back yard that we will be doing this year. We are glad we found them and his vision is awesome! You will not be disappointed if you hire these guys!

We recently went through a major home renovation both inside and out. As part of the project, we called upon Big Rock to update and modernize our landscaping. Tyson and his team reinvented our landscaping, complete with a new design including plants, patios, fire and water features. The finish product is beautiful as well as functional. The crew was always professional and hardworking, and the material quality has been excellent. We would recommend Big Rock for design and service.

Big Rock is what they say they are, "Premium." They are first class, very professional and produce a very high end product. Even working wth a challenging HOA group they have able to achieve excellent results. I would highly recommend them. If you want hassle free, this is the group to work with.

Big Rock installed a paver driveway and electric gate. It turned out amazing! BR is easy to work with, professional and completed the job sooner than expected.

I hired Big Rock based off a referral from a friend and I couldn't be more pleased and impressed by them. All of the employees were friendly, super clean and extremely efficient, so much that there was not a single rock out of place when the job was completed. I would highly recommend Big Rock to any friend, family or customer looking to get their landscape to be done. You can tell that everyone takes pride in their job and wants their work to look as if it was there own yard. 5 STAR COMPANY!!!!

We hired Big Rock to install a two-acre property in Holladay when we built our new home. We learned quickly after the install that the quality of the work and the integrity of their word was very poor. We had many 7ft and taller pine trees that were left in the burlap when planted. Now, two years later, those trees are all dead and we are paying to have them removed and replaced. I had a third party arborist come inspect the trees. They provided me with a letter stating the trees were not only planted incorrectly, but often planted in places with little chance of survival. We waited for a year for Big Rock, who agreed to replace the trees but never did. We had to dig up our entire lawn, lay new drains, and replace all the sod due to faulty work by Big Rock. We are replacing all the metal planters Big Rock had custom made for us as they are rusting and leaking all over our patio after only two years. We had dozens and dozens (probably close to 60) plants left dead and unreplaced. If Big Rock did replace a dead plant, they would often do it with a different variety than the original. I took video of landscape crew members talking on their cell phones raking the same patch of dirt over and over again while we were being billed hourly. They laid $5k worth of mulch on our property without asking us and tried to tell us it was “owner approved” when we received the bill. They later agreed this project wasn’t approved and came and removed the mulch from our yard. Working with Big Rock was an incredibly frustrating experience. We were constantly promised high quality service and had discussions in which they agreed to do certain work, and yet we would have to make repeated requests for anything to be done correctly or fixed as promised. Since moving to a new landscape company, we have heard of numerous other unhappy customers, which is why I'm surprised to see the other positive reviews. I would never recommend this company. Our house is the Moyle Park Project included in Big Rock's images here on Houzz as an advertisement of their work.

From the start, Big Rock was accessible and professional. Tyson addressed our needs every step of the way and the workers were dependable, clean and hard-working. They exceeded our expectation in every way. Our new outdoor living space is inviting and comfortable. We can't wait to use our new spacious patio and fire pit for our family reunion.

Big Rock is creative and they are great to work with! They showed up on time and completed the job as promised.

I hired BigRock for a complete renovation of my yard. They did an excellent job and I am extremely happy with the results. They were very friendly and their crews were a pleasure to work with.

I would highly recommend Big Rock! We had them tear up our patio and driveway and replace them with pavers. We love the workmanship. It is absolutely beautiful! Everything had to be done right, thanks to Tyson who oversaw the project. They have also done a lot of yard design and landscaping for us. They keep our yard in tip top condition and they are always courteous, professional and reliable. Not only did they do a superb job but they finished in a timely manner and were"right on" with the proposed budget.

Big Rock does a great work in establishing a quality landscape project. They have experience in customizing the design to fit the customers desires. The workers are excellent and hard working. If there are any issues or concerns, they are resolved quickly.

Big Rock did my landscaping from design to finish and it is wonderful. The vision, creativity and expertise was on point. Always available to answer questions or go over things, and always professional. We have .5 acre lot and did pavers, decking, large trees, lighting, batting cage, built-in Barbecue, raised beds, etc. I highly recommend this company and have been very pleased with them.

They did a great design, delivered as promised and at the price agreed upon. Could not have had a better experience. Very professional at every step.

Big Rock Landscaping has an eye for great landscaping. When the plants arrived we were so excited to see how our project would all come together. Once it was installed it was all we could of dreamed of and more.

Big Rock did my home several years ago and im so greatful they spent the time to design my project correctly. My landscape is amazing and after several years i love it even more than when it was completed. Big Rock was amazing from start to finish.

Working with the Big Rock team was an exceptionally great experience! The entire team is very professional and the service is beyond exceptional. From the beginning, they provided outstanding insight and very creative ideas. The execution was quick, efficient, thorough, on-time and on budget.. The result is an outdoor environment my family and I love! There simply aren’t enough stars to express our satisfaction and recommendation of Big Rock!

They took my yard from average to incredible. I have dealt with other companies in the past and never been treated this well. They are truly talented at what they do. I have recommended them to everyone I know.

We have been extremely impressed with the way Big Rock has taken care of us! Initially we were unsure of what style we wanted to go with in our landscaping. They took the time to sit down with us and answer all our questions and give us ideas of what they could design. While working on our landscaping they paid close attention to every little detail. Now I have a beautiful yard because of Big Rock. We couldn't be happier with the work they did for us

Big Rock Landscaping provided professional service, an excellent attention to detail and design, and I could not have been more pleased with the outcome. The landscape outside my home is exactly what I pictured and Big Rock was involved in every step of the landscaping process. I would recommend them to anyone looking to transform their landscape and for above and beyond skill and service