Embassy Homes

I would give a zero if I could. Buyers beware! I submitted a warranty request months ago that got “lost”. Upon final walk through they were still working in our home and was told by Drew the superintendent that the splotchy paint on the side would be taken care of. I went ahead and signed as my agent as well as their agent were apart of the conversation and heard the verbal agreement. When speaking to Selena who handles “warranty requests” she informed me that they would only be coming out to fix the damage that occurd months ago from the brick masons that splattered mortor all across the side of our house. I explained that the splotchy paint I had reported previously was on “lost” work order and asked if they could take care of it while out there. She informed me that after speaking to Nick he had looked at our house and they were only taking care of mortor damage. I reiterated that their agent, my agent,my fiancé as well as myself were told it would be handled and to sign as closing appointment was in an hour. To be honest that’s the tip of the iceberg regarding issues with our home. The lack of communication as well as disregard with quality of work is disgusting, might as well be DR Horton. I’ve heard from industry professionals that the operating owner is actually a decent, honest guy. I hope he is being made aware of how his employees are tarnishing his reputation. *** UPDATE 3 weeks later and now taking off of work for the 3rd time. The contractor showed up this time but was 45 minutes late, did not have paint, and didnt have any knowledge of the interior repair that was scheduled a week ago from a water leak. The leak was caused by a supply line being knicked by a saw causing water damage to my ceiling and leaking on to my hardwood flooring. My ceiling has been left wide open for a week now with no known scheduled date for repair.****

My Embassy home was already built and all aspects have been a great experience. The attention to detail in my home is evident throughout. When I had the walk through, Matt (Embassy warranty) was incredible as he walked the house with me and found small items to fix prior to the closing that I hadn't noticed. A quality home and would recommend Embassy to anyone!

I am very disappointed with the lack of communication from this company. We signed a contract with them at the end of November 2015, and our home was scheduled to close June 10, 2016. As of 9/28/2016, we are still under construction with no end in sight. Although some of the delays were out of their hands because of permit issues with the city, we feel strongly that they could have made up a great deal of ground. Crews and subcontractors were not hired when they should have been, closing dates were scheduled and then canceled and pushed out with no regard to our schedules. There has been little to no communication and our realtor has had to practically stalk the neighborhood agent and builder to get any answers. We were promised that crews would be working day and night to get our house completed, but in reality when we drive by each day, there are only 2-3 workers on site. I am incredibly disappointed by the lack of regard to our family and the impact the delays have had on us. We entered into a contract with Embassy NINE MONTHS ago because they assured us our family would be in our new home prior to school starting. If I had known then what I know now, I never would have purchased a home through this company.

Working with Embassy Homes has been a wonderful experience for us at Frusterio. We enjoy their ability to communicate clearly and concisely about projects and have enjoyed our relationship. We look forward to many more years working with them.