GM Masonry

We contacted GM Masonry to work on our gunnite pool after waiting 7-8 weeks under contract with a company that kept telling us, “they’d be there soon.” GM came out immediately in the height of the season to give us a quote and started work two weeks later, on the hottest day of the summer, when the news was telling everyone to stay inside. We can’t comment enough on how happy we are with the crew’s professionalism and respect for a family budget. Gianni came every day to check on the work being done and suggested some small updates to our spa that made it look beautiful. They worked to get our pool going and will be our first call when we want to do more work on our house. We have recommended this company to anyone needing masonry or pool work. We are so thankful for them!

I founded a design and project management firm and when I relocated to CT, I needed to find new subcontractors and craftsman. I always use the services before using a company on a client project. Gianni and his team are top of my list for quality and willingness to be creative in finding aesthetic and cost effective solutions. My project was challenging because of location and space/- the result is stunning and no one can believe it wasn’t always part if the yard. I have recommended them to both clients and friends!

We would not recommend hiring GM Masonry, LLC. Unfortunately, our experience has been very poor. It resulted in us agreeing to accept an invoice credit to end our working relationship and seek corrections with a new landscaping company for the property damage GM Masonry, LLC has caused. We hired GM Masonry, LLC to install a paver walkway in our front yard. A quote was provided and on 5/8/19 we paid our deposit. They asked if the dirt that was dug up could be dumped behind our tree line in the back yard and we agreed. We were never asked to confirm our property lines, provide a site map, or otherwise clarify where the dirt should be dumped. Luckily, I happened to be home when they began but I noticed what was happening too late as GM Masonry, LLC had already driven their trucks into our neighbor's yard and began to dump material on their property, damaging their lawn. I ran outside to immediately put a stop to it. The resolve was to move the dirt that had been put there, add topsoil, and lay new grass seed. Earlier in the day, I had expressed to the crew that I was home and available for any questions if clarification was ever needed. When dumping material in our actual yard their trucks were driven over the lawn quite a bit, causing brown/dead grass in the pattern of tire tracks. A large boulder (one of more than ten decorative boulders in a straight line marking the back-property line) was pushed back into the woods and out of sight. GM Masonry has said that, "it was never specified that this rock was placed there intentionally" and that it did not look as if it were. To address the lawn, GM Masonry asked a hydroseeding company to assess our grass and propose next steps. According to GM Masonry, that company suggested that no further action be taken as hydroseeding would cause the area to be more noticeable given that our "entire lawn is crab grass and/or dead yellow grass." To address the boulder, GM Masonry, LLC scheduled three separate dates with us to move it back into place. Though a crew arrived to work on our property that first date, they had no intentions of moving the rock and it was never communicated to us by GM Masonry, LLC that the date had changed until later that week. Early morning on the third scheduled date, as we awaited the crew’s arrival, we received an email (and subsequent phone calls) suggesting instead that the boulder not be moved back at all. Reasons cited included the cost to GM Masonry, LLC to do so ("thousands") and the fact our lawn would be damaged further in the process. They instead offered an invoice credit which we gladly accepted to put an end to this project, almost three months since it began. Regarding the walkway, I inquired early on about the pattern options available for the pavers we chose. On 7/8/19 were we given this information and it came in the form of an email from GM Masonry, LLC with an attached document. The document had many pattern options for different kinds/sizes of pavers, so I called GM Masonry, LLC for clarification. GM Masonry, LLC said that two of the patterns on the document were available to us given the specific pavers we had. During that phone call (and via email), we were told that the "Random" pattern was recommended by the actual paver supplier (plus we liked it best) so we chose that one. The following day, 7/9/19, we were told the paver install would begin. It did not begin until late afternoon/early evening and no one was home. GM Masonry, LLC attempted to contact us via text and phone call, but given we were at work they could not reach us. They completed more than 3/4 of the installation in the pattern we did not choose before my husband was able to get home from work and find out what happened. With all the trouble we'd had with the project up to this point, we chose to allow the crew to finish the install in that pattern simply to have a finished product. There are smaller unresolved items that we wish were corrected. Both were brought up to GM Masonry, LLC and fixes were attempted once though both remain unresolved today. The path of least resistance for us was to end this project by any means necessary. Accepting these smaller unresolved problems, pavers in a pattern we did not approve, the fact we’d have to seek new landscapers to correct our property damages, and an invoice credit to do so was the best choice for us. Please don’t hesitate to reach out for pictures or additional details regarding our experience.

Gianni and Katie at GM Masonry helped us plan, design and build the perfect patio area for our family. They worked with us every step of the way from selecting stone to placement and layout of our garden oasis. We could not be happier with the work, the scheduling and Gianni and his team were very thorough from build to clean up. I would not hesitate to use them again and recommend them without any reservation at all. We are already planning our next project with GM. Do yourself a favor and don't go anywhere else.

For 23 years, we have had a set of front steps that leaked into a closet underneath them whenever it rained hard. We had buckets to catch the water and towels to soak up the leaks, At times we would tarp the front steps ahead of a storm and this would keep the water out. GM Masonry was recommended to us. We contacted Gianni and Katie in late November 2017. Gianni came out to understand the problem and give us a proposal. The cost was reasonable and shortly thereafter in December, Malo and Julio came out and did the job in very short order. They lifted stones laid on top of the concrete steps, found a crack where the steps meet the house and made short work of the problem with hydraulic cement and relaying of the slate. We have not had a drop of water in our basement since and have certainly had lots of heavy rain to test the fix! Wish we knew of them years ago! Their whole team was GREAT!!! Professional, timely, friendly, courteous and reasonable cost-wise. Highly recommend them.