Creative Building and Remodeling

Thank you for the feedback on our team! We hope to do business with you again in the future, it was a pleasure working with you.

Thank you for your business we really appreciate it. We look forward to doing more business in the future.

We were very responsive to the services you needed both times. Correct, the crack in the pillar was due to lack of humidity in the house, there is nothing to prevent issues like that if the humidity in the house is not around 33-35%. Fixing the crack in the pillar would save you money so instead of having to pay for a non warranty issue we took inconsideration to fix the issue. We did not hear about the pillar issue since then so the issue was fixed properly and you have not had any issues with it since. We then sent out Mitch immediately after you called about the molding issue. Mitch removed one molding from the island and underneath the molding was mold and wet dirt. Our first thoughts of the mold and dirt was from to much water when 'mopping' (as stated from customer), which is not good for any wood, especially your hard wood floor in the kitchen. Proper cleaning would include a damp mop and a dry rag behind to soak up the water. Mold and warping is from to much water, we do not cover water damage. We then discovered a smell and stains on the molding, which was DOG URINE. The dog urine had discolored the moldings and was never cleaned after which sat and dried on all of the moldings. Again, water and now dog urine is not under warranty! We did come to an agreement with you to replace the moldings but we do not appreciate being told we do not stand for our work, because we sent our service man out both times in a timely manner. We have some of the best guys who do everything proper and correctly, there is nothing our guys or any other worker can do to prevent warping and mold when a customer soaks their molding and hard wood floors with water and dog urine.