Timeless Closets and Cabinet Makers Inc
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À propos de nous
Custom Cabinets and Closets
Services proposés :
Designing building custom cabinets
Périmètres :
VA,DC,MD
Catégorie
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Détails professionnels
Nom de votre entreprise
Timeless Closets and Cabinet Makers Inc
Numéro de téléphone
+1 703-786-4118
Site Internet
Adresse
Berryville VA, VA 20176
Numéro de TVA intracommunautaire
0
Abonnés
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Récompenses
1 Badge Houzz
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4 avis pour Timeless Closets and Cabinet Makers Inc
Le plus récent en premier
I cannot recommend hiring Lisa Joles to build cabinetry. She is unprofessional, disorganized and puts the responsibility of the job on her single employee. She has very poor time management skills and is sloppy in her paperwork. The job was promised in October 2014, but wasn't delivered until March 2015. I got the feeling that my job was just an afterthought and interfering with her real estate activities. She does not know the term 'customer service.' In fact, she was outrageous to work with. She called to reprimand me for having my husband call to complain about the long delay. I don't believe she has an education in interior design as she claims, and wouldn't even be in the cabinetmaking business without her single employee. What she said in her rambling, inarticulate response to a previous reviewer is ridiculous and not true. And what about the quality of the work? It's average. The reason for this review is because I was completely appalled by her behavior and I want anyone considering hiring her to know about it.
10 Mars 2015Dernière modification :2 Décembre 2016
When it was time to upgrade our closets, we looked towards Timeless Closets. We were acquaintances, and thought knowing someone in the industry would be better than turning to someone blind.
We called her and explained what we are looking for; she made time in her schedule to come meet with us that weekend. Unfortunately that is where the customer service started and ended.
We were really disappointed in our experience with Timeless Closets. The project was supposed to take 2 production days, and it ended up being 4 +months, and still was not completed. We had our master closet customized along with 3 other small closets. It lacked attention to detail from the start, always missing parts, wrong product ordered, wrong finishes, miss measured items and over all poor craftsmanship.
When the contract was drawn up we paid half and the other half was to be paid at the completion of the project. The job was ¾ of the way down when they asked for the balance. This is something we would not agree to with any typical contractor, but Lisa stressed they were almost done and the parts needed were on order. Against our better judgment, we paid the balance. That was a mistake.
The owner then changed her tune and attitude of our project. She always apologized for her mismanaged of time, but said that her quality of work would make up for it.
The project was nearing an end, we contacted them to inquire about the finishing touches only to find out they said they were done and would not be returning to our home. Things were not finished we are still missing shelves and hardware. The closets were not secure to the wall missing baseboards and they stained our carpet in the process.
It's sad that we invested our time, money and hopes to have a professional finished closet, yet now we have inherited a project that we have to finish.
We would not recommend Timeless Closets to anyone.
6 Avril 2014Dernière modification :17 Avril 2014
The finished project was greater than my wildest dreams. The photos do not give my kitchen justice. The work was done perfectly. I never imagined my kitchen being so beautiful. The granite counters are unbelievably gorgeous. The cabinets are designed with precision and an awesome color. I absolutely love being in my kitchen whether I'm cooking or not. Family and friends (as well as visitors) are at awe when entering.
Awesome Teamwork!!!!
27 Mars 2013
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Contacter Timeless Closets and Cabinet Makers Inc
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We are very hopeful that we can find a way to improve your first experience with custom cabinetry work of this type, while proving to you that we are as “timeless” as our name and many past clients have known us to be over the years. This is one of many, many projects that we have been a part of and we openly share photo samples of our work across online networks as proof of the high quality work we produce.
We don’t claim to be perfect, but as a small specialized shop, we value our name and our customers greatly. We are hopeful that any potential customers that might read your review will understand that this is one important job, with specific issues that are not a proper reflection of our long-term work success. Our business and it’s owners have worked hard in this industry over the years and offer many other positive recommendations to help nudge those who might worry about our quality of work and customer services.
If you’d like to discuss your specific issues further, we’d ask that you please contact us directly to discuss how we can ease those concerns respectfully as this is an isolated incident that we’d happily correct.
Thank you,
Timeless Closets