Kingsley-Bate

I have never written a review for any company before, but I felt the need to share my experience with this company in hopes of sparing others from such poor treatment. In October 2021 I ordered outdoor furniture from Kingsley Bate . At the time the local vendor said I should not expect delivery before March or April of 2022. I understood and was OK with the estimated delivery date. Well April, May, June, July and August came and went. When I reached out to Kingsley Bates their customer service was awful. The said the delays were not their problem, they would not deal with me and referred me back to the local vendor. Not sure what they thought the local vendor could do if they were the ones not delivering the furniture. I even wrote to the president and marketing manager of Kingsley Bate and was not even given the courtesy of a reply. This company charges top dollar for their merchandise, but has the worst customer service. I eventually received the furniture on September 28th, just shy a 1 year after placing my order. I will not purchase from this company again and would not recommend them. There are too many other choices in quality outdoor furniture to subject oneself to this treatment or lack of!

Our Kingsley Bates Tivoli stainless steel sectional began to rust, after only 2 months. Our dealer immediately reached out to Kingsley Bates, who stated rusting was not covered by the limited warranty. The sectional is located under a fully roofed enclosure and is not exposed to direct weather. We have multiple other stainless steel products, without the rusting issues. We are located in Dallas TX, not anywhere near the coast. The quality of the Tivoli sectional does not match the cost and Kingsley Bates will not stand behind thier products. I wish I could load photos to show the rust issues.

I purchased a Kingsley Bate sectional last spring. Three months into my ownership the ottoman cushion foam started to separate (it appeared to have never been glued together) and the zipper split on the cushion cover. When my third party retailer through whom I purchased the sectional reached out to KB for a warranty claim it was denied. Almost 7 months later and we are still fighting with KB to have my ottoman cushion and cover replaced. Absolutely ridiculous and unacceptable given the price point of their products. HORRENDOUS customer service, I will never purchase a Kingsley Bate product again.

I ordred Kingsley-Bate furniture from a dealer over two months ago. The ETA of the furniture was quoted as under a month on all the pieces. It has now been two months and we have only received part of our furniture. Our dealer was told by Kingsley-Bate that they are having a hard time keeping up with their orders this season. I paid over 13,000 for the furniture more than two months ago so we could have our furniture for Memorial Day. It is now July 4th and we are still without half our furniture. i will not be buying from this company again. At this rate, we will have our furniture Labor Day weekend. Don't make promises on delivery dates you cannot keep.

Kingsley-Bate is one of our BEST manufacturers of outdoor furniture! Their customer service team always going beyond what is expected and truly takes the time to help our business be successful with our clients. They always stand behind their premium quality outdoor furniture and we really appreciate it!

We have been a Kingsley Bate dealer for many years. Their furniture has always been very high quality and support staff always a pleasure to work with. Kingsley collections offer a wide range of styles and materials to meet every design need. A great company to work with!