Cadplan Architecture Ltd

Very many thanks for your kind review Ian, all the very best for the successful completion of your extension!
Andrew

Thank you so much Steve, it is a pleasure working with you both, the extensions will transform your house I'm sure and I look forward to seeing how things go.
Best wishes, Andrew

It was a pleasure working for you both Josh, your house is transformed!

This demonstrates how vulnerable businesses can be to damaging and inaccurate reviews these days, a glance at our reviews here and across the internet shows a true impression of our clients’ opinions, they are based on many years of professional practice.

Most of our clients are superb to work with, in this case we did everything correctly and professionally, on most jobs clients give us a clear idea of exactly what they want and their timescales, in any busy practice if a client doesn’t communicate for many weeks and/or are vague it can be difficult to fit in with other current projects being worked on. In this case when we were kept waiting for so long in the early summer that we weren’t even sure if the former clients were still going ahead. When we were able to start moving again they refused to pay the outstanding invoice for the work undertaken and have now posted negative reviews over the internet.

There was a delay in mid August on our side that the reviewer has not mentioned but it’s important. I was suddenly rushed into hospital with a serious heart problem and work on projects was halted for a time, I emailed all clients to inform them of the situation. Although I should have taken several weeks recovery time I cut it short to work on client projects including this one, again there is no reference to this.

Finally the client previously alluded to posting negative comments on social media if we didn’t release CAD files to them even though I explained that our stated policy (as detailed in our terms and conditions) is that we retain ownership, I also advised that they were free to use any of the PDF files that had been sent to them. They have still not paid the closing invoice yet still posted negative and damaging comments on online review sites.

Thank you for your very kind review Libby, it was a pleasure to work with you, I'm so glad that the 45º window worked and I look forward to seeing the extension when the weather improves!

Many thanks for your kind review, it’s been a pleasure to work with you.

Many thanks for your kind comments, all best wishes going forward.
Andrew