PGS Concrete Designs, LLC

We first resealed this customer's stamped concrete in 2016 not 2018 as noted above and we were not the original installers. We sealed the stamped concrete in June 2020, initially she felt it did not look like it did previously. Later that day she replied with "... it looks a lot better..." On 9/12 she called and emailed photos to say the front walk did not look right. I followed up on 9/14 to say the owner was not the office but I would have him stop by. It took her 3 months to let us know the front walk "did not look right". The owner had a medical situation that required hospitalization - I did not communicate this to her at the time. We can clearly demonstrate we were responsive - if even with an email message. The fact that two weeks passed and she felt it should have been addressed she did not feel it appropriate to reach out and ask why someone had not stopped by. Rather that reach out and despite our responsive communication she decided to write a 1 star review on the BBB.org site. I followed up with her and explained the situation. Her reply follows:

"I’m sorry that Patric has been ill. Had that been communicated, we may not have felt that a review was necessary.
We did assume the worse since there’s been no communication in almost 3 weeks. I left a voicemail, and then when there was no response, emailed with pictures. You emailed and told me he would stop by. Since then we haven’t seen him or heard from anyone. After both calling and emailing, it didn’t seem like anymore “follow up” would be productive."

So even after this was communicated she held firm in her position that I should have communicated he was in the hospital. I strongly disagree and as most would understand, this project while important to her, could be addressed at a later date. It was not a critical situation as his health was.

So after all the explanation to her and a call from the owner this individual decided a second 1 star review was necessary.

Thank you for taking the time to write this wonderful review! It was a pleasure to work for you and Theresa. I hope you enjoy your new driveway for years to come!

Thank you for taking the time to write this wonderful review, it was a pleasure working for you and hope you enjoy you stamped concrete for years to come!

Thank you for taking the time to write this wonderful review! I hope you enjoy your patio for years to come!