À propos de nous
Services proposés :
Brick Masonry, Brush Clearing, Custom Fire Pits, Deck Building, Garden Design, Hardscaping, Hedge Trimming, Land Clearing, Land Leveling & Grading, Landscape Construction, Landscape Lighting Installation, Landscape Maintenance, Lawn Aeration, Lawn Care, Lawn Mowing, Lawn Seeding, Lawn Treatment & Fertilization, Masonry, Mulching, Outdoor Fireplace Construction, Outdoor Kitchen Construction, Outdoor Lighting Installation, Patio Construction, Paver Installation, Pergola Construction, Planting, Pool Landscaping, Retaining Wall Construction, Site Preparation, Sod Installation, Swimming Pool Construction, Tree Planting, Tree Pruning, Tree Removal, Weed Control
Périmètres :
Aldie
Catégorie
23 projets
Détails professionnels
Nom de votre entreprise
Rock Water Farm
Numéro de téléphone
+1 703-327-1636
Site Internet
Adresse
PO Box 351
Aldie, VA 20105
Devis moyen d'une prestation
$2,000 - 50,000+
Crews went to his property on three separate visits over a period of 6 weeks. We were made aware of a verbal request to cancel that was made to one of our employees but not until after the third visit was completed. Our cancellation policy is detailed in our terms that billing@rockwaterfarm.com must be notified for cancellations at least 24 hours in advance of service however Mr. Joyce did not follow the terms of his service. As a courtesy, even though he never contacted billing, we removed the charges for the second and third visit. The only charge that is remaining on his account was for the first visit for $482.30 for 7.42 man hours. Our crews are GPS tracked and located on our jobs and we have verified the time. Lunch breaks are also accounted for during this verification. We have had no other communication with Mr. Joyce since August 25th.
Since his balance aged past 60 days, he automatically entered our collections process with the collections agency. They have reached out 5 times to him regarding the amount due with no result. He was also told during each of these 5 contacts that he could reach out to the office if he had any questions and he did not do so. That totals 8 different attempts to contact Mr. Joyce between the collections company and Rock Water Farm with no success. As such, his account progressed to their Tier 2 collections.