We were VERY HAPPY with our buying experience at Sargent Appliance!!!
Before coming to Sargent’s in Macomb, Michigan, we had two bad experiences (due to poorly-trained delivery personnel) from both Best Buy and Lowe’s. And, one of these experiences (i.e., Best Buy) was VERY BAD - involving a flash fire (definitely not the fault of our wiring) which caused damage to our home (which is still being remediated!) but which could have been catastrophic - even deadly - were it not for my husband’s quick action with a fire extinguisher at the dryer and again in the basement where the burning aluminum vent fell!!! It was freakish and horrible!!!
We finally came to Sargent Appliance because, according to our internet search, it was the only store around that sold the particular washer/dryer combination that we were interested in - products which were not only American-made but which also had a rock-solid reputation for dependability and durability.
And, as we stepped in the door, it was a nice feeling to enter into a more peaceful space devoted exclusively appliances - instead of a blaring big box store with everything from soup to nuts! We were greeted, and, as we found our way to the washers and dryers, someone stepped up to help us. Joe M. was not only a very personable sales associate, he also had a lot of knowledge on all of the different washers and dryers. And, he was able to quickly summarize all of the features of the machines we were interested in, as well as, how they compared with other the available brands. And, once we made our decision, the check-out process was efficient and streamlined. And, as a bonus, we were delighted that the washer/dryer set could be delivered the very next day! We were very satisfied with our in-store experience at Sargents! And, we were so glad…they were there!
As a final important note, the delivery personnel, who delivered and installed our new washer and dryer the next day, were very polite, very professional, and extremely helpful - even going the extra mile to drill a hole in the laundry tub to ensure that the washer discharge hose was FIRMLY attached and would not accidentally spray out of the tub. And finally, he ensured that there were NO problems with the dryer - which there were not …what a relief!!!
THANK YOU SARGENT APPLIANCE!!!
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