Slimline Glazing & Aluminium Systems

We paid a four-figure deposit in September 2019 for glazing products, with an expected 6-8 week lead time. As soon as the deposit was paid, communication deteriorated to poor, then to non-existent. It is now the end of May 2020, and we are no further forward. We have been given a variety of vague excuses for the lack of progress. Since Christmas 2019, repeated requests for proof that our order has actually been placed at a manufacturer have been ignored. We are still none-the-wiser. It is impossible to get hold of anyone by telephone. Their website advertises a Midlands showroom that does not exist. It is disheartening to see that this is not an isolated incident, but apparent standard practice for Tony Hall. We have asked for our deposit back, 8 months on and with no sign of progress, and have been greeted with silence. Please avoid using this company, or any other company associated with this individual - there are many.

I had two electricaly controlled sliding door supplied and fitted by slimline glazing with no issues. After a short period of time the door locking mechanism failed, after weeks of telephone conversations the makers of the doors were sent out to fix the problem.The problem went away for about 12 months and started to fail again causing damage to the door and locking openings. I have telephoned Slimline Glazing numerous times and even spoken to Tony Hall the MD about the problem and he assured me he would send an enginner to fix the problem and six months later I am still waiting. After calling numerous times no one can get hold of Tony Hall and no one ever returns any my calls. The after care assistance to their product is none existent and I would advice anyone thinking of buying a product from them to be very careful as the warrenties they give on their doors seem to be of no significance.

Tony Hall of Slimline Aluminium Glazing has reacted professionally to a negative review I left here. We are in communication and I feel making positive steps to resolving our issues.

Awaiting completion of project, commissioned to supply and install heritage aluminium windows and doors. Working with management to complete the fitting.

Fantastic Slimline Doors. When the plans were drawn up for the ultra contempory glass extensions to our 200 year old stone house I had a vision of how it would look and I am not disappointed. The SL18 doors and glass walls are perfect, as was dealing with the company and the team who successfully fitted the glazing on some of the coldest days of the year.

Our builder chose Slimline as we had an angled glass roof and oriel window. He visited the showroom, signed the contract, paid deposit, template taken, frame installed, bulk of monies paid - all going well. Glass delivery was set for 2-3 weeks after the frame was in. And this is when it became a nightmare. 2 weeks after the frame was in - my builder told me Slimline were not returning his call to confirm the installation date. 3 weeks (deadline they gave us) - no word from Slimline, I started calling them. They told us they had a supplier issue and were trying to find an alternative supplier to produce our glass. Fair enough, it happens. We were given two possible new installation dates, and told they would get back to us, but I then had to chase three times the following week to get an answer. On their confirmed installation day, my builder and I were both waiting at the house at the appointed time, and no-one showed. After an hour, I called Slimline who only said someone would be there in the afternoon. After waiting an hour past the afternoon time, I called Slimline again. They said the truck was loaded, but it was too late in the day to do much so they promised me it would all be there first thing the next day. The next day - only 50% of our glass came. The next 2 weeks were stressful. People would not take calls from either myself or my builder, they had 80% of our money and the stories around the 'factory' letting them down started to wear thin. No-one could even say when the other 50% of our glass would get produced. All this time, and the factory had not even MADE the glass. Slimline said there was no way they would consider compensation, as it was not them who was causing the issue. Eventually, after many, many calls (and my tears) our glass showed up. Almost a month after the outside deadline of 3 weeks. The only upside, when we had an issue with the Oriel window installation - they sent a team around straight away. Having it all in now - it does look good. BUT. The handling of our order made me doubt we would ever get our glass. It added another LONG month cooking around a kitchen table in an upstairs bedroom with a lot of emotional stress. I could not in good conscience leave a customer review that did not get that across.

We have specified glazing from Slimline on a number of our projects (including a recent extension in Knightsbridge, London). They have a great range of elegant products from contemporary to traditional.