Spa Inspectors - Hot Tub Sales and Repair

DON’t trust this company. I have been dealing with them and they have terrible customer service. They don’t stand by there products or there work. They made my hot tub cover too big and they responded by saying “it’ll shrink”. since I’m not in the business I believed them. I tried calling some months later and they told me it’s been too long. So how long should you wait to “see “ if it shrinks? It also started holding water after 6 months and now they REFUSE to do anything about there shotty work. UPDATE 03/22/23: monique called back after finally talking to her boss almost 2wks ago. The owner informed her to measure my cover and see if they have anything there that fits, I am still waiting for her to call me back. The picture is what I’ve been dealing with the last month. I cannot tell you how disappointed I am.

Spa Inspectors is an established, family-owned hot tub sales and pool & spa repair company based in Houston, TX. Spa Inspectors is an authorized Hayward Warranty Center. Owner Doug Dinkins serves on the Board of the Independent Pool and Spa Service Association (IPSSA).

We purchased a Caldera brand hot tub from them and had them install a concrete patio. Working with them was very easy and they were extremely professional and knowledgeable. We really enjoyed our experience at their showroom, where we found they were not pushy (we had some experience with that while looking with other companies), and they were just plain helpful. I found them online and saw some of their work on this site, which is why I've signed up and I wanted to add a review of our experience.

I purchased a large Lazy Boy Spa a little over a year ago from Spa Inspectors after having back surgery and in need of some water therapy. I had been referred to the company by a pool/spa company that was not longer selling spas. I have had nothing but problems with the spa as well as with Spa Inspectors in regards to helping resolve the ongoing problems with the spa. I have suspected it may have been a used spa. It IS undoubtedley a defective spa. The $7,000.00 + spa arrived with 4 broken jets before it was ever used. It has continued to leak even after several initial repairs were made even though it has been used less that a dozen times in the year. After several calls to the company, I finally made contact with the owner of Spa Inspectors who reassured me that he would be contacting Lazy Boy and then calling me back. It has been several weeks now and the call back has never occurred. My calls the office are also not returned although I have spoken to live persons who says they are delivering the message to the owner.

Great Company. They recently installed a deck and hot tub for us. Our yard is getting so much more use and we love relaxing out there now. They were great, fast, and we were extremely happy with the price. They were honest and helpful.

I purchased a Dimension One Meridian model hot tub from Spa Inspectors, and had them install a wood deck and gazebo in my yard. The whole process was simple and seamless. I was very happy with everyone I worked with, and their showroom had a lot of spas, and that helped me greatly in choosing which one I wanted. Their team of installers were fast and cleaned up after themselves.

Great repairs, good customer service. The technician that came out was very helpful and knowledgeable. He was able to get my pool and spa combo back up and running for me, and I thought the price was very reasonable.