Stone Center Online

They advise to order a sample - I would also advise to as the black marble tiles I ordered arrived entirely solid black with absolutely no veining at all, the only similarity to the picture online is size and shape. My contractor actually thought the wrong tiles had arrived and he has been tiling for over 30 years. when i asked for a refund they said they had to charge me a ridiculously high restocking fee as well as paying to return goods that were not as displayed online & were less than helpful. I would absolutely recommend reading their LENGTHY return policy prior to ordering. Unless you fancy a real gamble, please save yourself the hassle and just order from a more reputable company with a better return policy & customer service.

The polished Carrara White 5x12 Baseboards I ordered are just beautiful and high quality. Service is excellent too. Highly recommended!

I bought a lot of marble tile for my new master bath. The tile arrived in perfect condition very comparable as shown on the website and very comparable to the samples I had purchased. We saved a ton of money not going with a brick and mortar. Service was excellent and I would definitely use again. Everything in the photos except shower floor tile was purchased from them.

The product arrived in great condition. Placed another order for the same product and the customer service has been very good.

I usually don't write reviews but I felt inclined due to great customer service. First after my original order they sent me an email with a picture of several of the tiles. Which I thought was very smart and definitely gave me piece of minds. Then I screwed up and didn't order enough tiles. So when I ordered more I accidentally ordered the wrong finish. Before they shipped them they checked against my previous order and fixed the issue before it became a problem. Also the product was great quality for almost half the price!

I purchased Carrara White Pencil Liner Trim to make existing tile, purchased elsewhere. The day after my order was placed, I received an email from their shipping department that included photographs of actual pieces being sent on my order. They asked me to review the coloring of the pieces and upon receipt, if they coloring was not as expected, we could return. Upon receipt, they package was shipped very well. I open all l pieces ordered and the product is beautiful. I would purchase from them again.

I couldn't be happier. To rely on a company 3000 miles away and feel comfortable is a gift. The Thassos white Herringbone tile, I purchased, is exquisite. They are expensive, however, I saved about 15%. The service was great from Alma Mendez. She was very concerned that the tiles I was matching were just right. Delivery was expedited quickly and the product wrapped and shipped with care. Alma even had me send pictures to double check the tiles size and thickness matched to my satisfaction. I would recommend this company and the people who work for and with them "in a heart beat". They came highly recommended from another job purchase. You can be comfortable in any job and especially a "high end" project, in relying on their products!!

They have a good selection. Items were packed well, no damaged goods. Customer service was dismal at best. Items were shipped to a non-existent address due to clerical error, which apparently has happened before by the same person. This caused my crew to be delayed by three days. Tried to get some sort of discount, but they were unable to located or contact their manager. Finally got a call back and there was no way they would give me a discount for the three days of trouble and stress I had to endure. Not to mention lost time and money paying a crew on stand-by. I would not recommend this company. They do not put the customer first and were unwilling to step-up and make amends. As a professional, if I make a mistake, I bite cost and try to appease my customers, discounts, even a token discount seem to work well for all. It just shows you are aware that you have caused someone undue stress and want to make it up.

I purchased carra marble basketweave tile for my powder room. I was very leary after seeing some of the reviews online about stone cetner. Regardless I purchased 35sq ft for about 1/3 of the price my local store was selling it for. The product arrived in two days and I am very happy with it. Nothing came damaged or cracked and it looked exactly like the picture online, and the confirmation picture they emailed me before shipping. The tile looks awesome and I can't wait to see it installed. I would definitely order from stone center online again...price and product can't be beat.

I purchased some Carrara marble tiles for a backsplash, with additional small black squares to break up the pattern. The shipment arrived quickly, but upon opening the packages, I realized the tiles were not mosaic on mesh as the photos had led me to believe. Additionally, the tiles were much larger than what I was looking for and were also not cut very precisely. We attempted to recreate the pattern, but the angles and edges on each of the Carrara pieces didn't line up—a major problem for me, especially considering how many of these irregular pieces would need to be used to finish the backsplash. Annoying, but we figured we'd just return them and move on. Their return process is basically nonexistent unless the pieces are physically damaged, which seems ludicrous especially when dealing with the kind of color variation found in natural stone. I've also never encountered such an aggressive anti-return policy for a company that sells things online. People will obviously discover that the color, size, shape, etc. are off once they see it in person. They initially refused to take them back at all, then agreed to take them back if I paid for the return shipping...of five heavy boxes of marble. Horrible customer service and shoddy product quality. Avoid.

I bought Calacatta Gold tiles from them. I learnt today that you get what you pay for. Attracted by the price, I bought Calacatta Gold tiles from them for approx. $1,960. I gave them to the contractor and went to work. When I came back, I got the shock of my life. I am posting the pictures so that you have an idea of what you get when you buy from them. The sample that I bought from them looked very different from what I purchased. I want others to know what they get when they buy tiles from Stonecenteronline. Posting pictures.

I was impressed with the price of the calacatta gold tile they offered. I did a complete bathroom with it floor to ceiling. I ordered the vanity top locally. They matched wonderfully and it was beautiful. I chose to do a second bath with it also. Imagine my dismay when I realized my tilers had done the entire bath with carrarra! The vanity top does match at all. When I contacted Stone Center about it they insisted they had sent calacatta gold. The invoice stated that also which is why the installer went ahead with it. It is VERY obvious they made a mistake. I asked them to refund me the significant difference in price between the two, since I now have to replace my vanity top, but they refused, insisting they had sent the correct product even after seeing the pictures. They made several mistakes when sending samples also so I should have been more cautious.