Studio Dwell

Mr. Kraft,
I am disappointed to hear that you are unhappy with the services that were provided, given the length of time you have worked with our studio. You initially reached out to us in October of 2016 and over the course of the following years our designers have worked diligently with you on your home. As a cost savings effort you chose to self-manage your home remodel utilizing the specifications that you hired our designers to develop for you. As you found difficulty in securing and managing trade sources on your own, you reached back out to our studio for referrals, which we were unable to provide due to the trades not wanting to step into a project in progress, for liability purposes.

The pandemic has presented obstacles for everyone, though we were able to still provide you with design services and site visits from several of our designers for placement of accessories, plants and artwork, and select furnishings. Because of our lengthy relationship with you, and as a courtesy we provided many extra hours to help you through the process – providing you direction on items you chose to order on your own in which you encountered difficulties in determining sizes and color. While you may feel your home is incomplete, I’m certain the last few pieces of art and accessory items will be easily found. As I mentioned to you previously, you have an eye for the finishing touches and by utilizing any of the many stored collectibles you have at your home, they will certainly be the ideal finishing touches to complete your home.