The Appliance Loft

The Appliance Loft was extremely helpful during our initial appointment and upon the purchase of our new appliances for our recent kitchen renovation. Patty was very knowledgeable and quick to respond to any questions that we had via phone and through email. After the appliances were delivered and installed we noticed an issue with our new Fisher Paykel refrigerator making an extremely loud noise. We called to inform them that we were having an issue and Patty contacted A-1 Appliance and a repair person come out in a timely manner. He determined the compressor to be the issue, however he wanted to get a second opinion. The following week the second repairman agreed and concluded that the compressor needed to be replaced. After giving this some thought my husband and I both agreed that a new refrigerator should NOT require a compressor replacement and did not feel comfortable with this resolution. We contacted Patty again by phone and through email to inform her that this was not a viable solution. She replied and advised us that she would speak to the manager and would be in touch to provide a few options to remedy our issues. A week passed and we did not receive a response. We proceeded to follow up again and attached an audio/video clip as the problem seemed to be getting worse. We made another phone call and she was out of the office, we were told she would return our call the following day....still no call. Another week has passed and we still haven't received the courtesy of that return phone call. We have been dealing with this issue for over a month now while continuing to tolerate an expensive noisy refrigerator that is not working properly, with no resolution in sight. Needless to say we are not happy with the purchase of our Fisher Paykel refrigerator from The Appliance Loft and are even more frustrated with the customer service we are receiving. We are very disappointed with their lack of communication and follow up on this matter. I would consider going elsewhere to make your appliance purchases. They were great on the front end but sure are lacking should a problem arise.

Patty and Reese were wonderful to work with! The pricing was competitive, they knew their products and could recommend appliances that fit the value of our house. Appliance Loft has varied price points from the most high-end to very reasonable. We bought all of our appliances there.

We have worked with The Appliance Loft on numerous occasions, and are never disappointed with their customer service. Top notch!

Awesome service, good recommendations for what would match my current kitchen decor, good prices and great installation service. I will definately use this company again.