Viking Carpet One

While I could write an entire book about how awful our experience with Viking Carpet One Floor & Home was, a picture is worth a thousand words. So, here are the pictures of what they did to our home. We were charged the final payment for this "expert installation" before any quality control inspection was completed, and it took almost a month for the company to conduct an inspection to "determine the cause" of the damage...then another week to run tests. While our floors were replaced eventually (almost two months later), we were only offered a discount on an ADDITIONAL purchase after I had to ASK REPEATEDLY if they planned to compensate us. I recommend using anyone but this company for flooring. Their customer service and communication skills were about on par with this installation.

We went to a couple of different places. One of the big box stores was scheduled to install at our house TWICE. Both times, the install company showed up and said "Oh, you can't install those floors here" and proceeded to explain why. The reasons were all true, but the box store "experts" NEVER told us, they just sold us the product anyways! This is how we ended up at Viking. They were friendly, SUPER helpful, and told us what our options were and why others were not options for us. We got a great quality product, super friendly and fast installers, and great customer service... even AFTER our sale/install were complete. I would HIGHLY recommend using Viking. They are trustworthy and helpful and truly want you to get exactly what you are looking for and more!

So quick, so professional and so nice! We chose the plushest nylon carpet and thickest pad, theirs were 30-50% less than Homedepot and neighboring retailers.

Viking Floors has outstanding customer service especially when issues arrive and you need it the most! We were always given prompt and precise answers to our questions as our projects moved forward. The coordination between all installers (carpet, tile and hardwoods) was great and all installers were accomadating to our family needs (as I stay home with our young children). Truly a one stop shop for all your flooring needs!