Poseurs de fenêtres, portes, volets et stores sur Berryville, VA

“Description Of Work: We contracted Windows on Washington to perform three upgrades to our home: 1) Replace entry door -- upgrading the original double (french) entry door with a single ProVia door with sidelights 2) Replace all windows -- 16 (original) windows were replaced with Okna 800 series windows including a complete tear-out of an existing bay window 3) Insulation and Air Sealing -- Attic insulation, air sealing, and insulation in the cantilevers in our split level home Comments: The work being reviewed is the first major renovation project we began since buying our (1967-built) home in mid 2011. Upon reflection of our experience with WoW, there are five main areas that are important to consider when working with a contractor and WoW excelled on all of these dimensions. Before getting into the details, I will say that overall, our home is more efficient, our home is quieter, and our windows and door are beautiful! And we are more knowledgeable about what we can do to continue to improve our home's energy efficiency. We will be using WoW for upcoming projects for a new roof and siding -- without question. 1) Research & Quote Process: WoW excelled in this area. To put it lightly, our research process is extensive. We started the research process, both for materials and contractors in late 2011 and finally committed to a project in late February 2012. WoW really excelled in this area -- we first met with Kevin (sales) and had a great first impression. He was very knowledgable and helpful, but not at all 'pushy' -- he let the quality of materials, reviews, etc speak for themselves and stopped at nothing to answer questions for us. He didn't show up with fancy heat lamps, or with a lovely color palette. He showed up wanting to understand what we wanted and to educate us on our options. We visited WoW's showroom and met the same helpfulness in their office. As our research process progressed, Kevin brought in Eric (the owner of the company) and another home visit was made by them - not to sell, but to answer our questions, evaluate the project, and give us advice. Not only did Eric, Kevin, and the team give us sound advice about the project at hand, but they gave us advice about projects they weren't selling us directly -- just honest, good advice for new homeowners. 2) Pricing: WoW's prices were competitive. They aren't the most expensive, but they also aren't the cheapest. That is for two reasons: a) They only install high quality materials -- they won't be your $200/window company because they want your windows to be efficient and to hold up to the test of time. b) They pay attention to the installation process and the materials they use down to the caulk used on the windows. What good is a nice window if water or air leaks in around the edges after a couple of years? With all that said, the prices are still competitive and I think it would be hard to find a better combination of price and quality. 3) Knowledge about the industry, installation, etc: Exceptional! As part of my research process, I read as much as I could in trade magazines, websites, etc about windows, doors, and insulation. I knew I wanted to stick with a few specific brands of doors and windows that were high quality and efficient and that helped narrow my search for contractors. As I searched forums on home construction, window reviews, etc I found that WoW is very active on these forums. At first this gave me a pause because I worried they may be on these forums to self-promote. But I can assure you that is not at all the case. WoW is on these forums because they are passionate about this industry of home efficiency, insulation, windows, doors, roofing, etc. I have probably read dozens of posts by WoW on these forums and never found one that was self promoting -- all of them are about sharing knowledge about materials, installation advice, simple DIY advice, etc. This is a huge positive for the integrity and credibility of the company -- and also the passion for the work. I am pretty passionate about DIY jobs -- partly because "if it's worth doing, it's worth doing right -- the first time". I found WoW to share this same perspective and it gave me a great deal of confidence in their approach to the work. 4) Materials Available/Used: Only the best! WoW only carries some of the best materials you can use in the industry. If you search the internet for high quality windows -- you should find Okna to be at or near the top. If you search for high quality doors -- you should find ProVia to be at or near the top. They do have other options and will quote pretty much anything they feel is worth installing. They don't push one specific thing, but plainly lay out the pros and cons for the homeowner to consider. 5) Installation/workmanship: Top Notch! I cannot say enough about the professionalism and fortitude WoW had. The easy stuff first -- Our windows were installed quickly -- in a day. Our insulation was installed quickly, in less than a day. After a few months, there are no issues -- zero. Now for the tricky part... we wanted our double entry door replaced with a single door with sidelights. When WoW was out for final measurements, they felt it may be tight to fit the door and sidelights we wanted -- this was complicated by the fact that we have brick surrounding the entry door -- not an easy job to squeeze an extra half-inch into the opening without masonry work. After some research on their end, they felt it wouldn't work, but said they felt a company they work with from time to time could 'custom make' the door we wanted from ProVia and trim the sidelights down every so slightly so it would fit. Before committing to this other company, they asked this company for a sample of the product. After receiving it, they felt it wasn't satisfactory -- it didn't look as good as the ProVia and thus they wouldn't sell it to us. WoW didn't give up -- they came back to our house and took more measurements and found a way to make it work -- or at least they thought. On the day of the door install, after removing our existing door, they found that some of the brick that wasn't exposed stuck out further than they thought... making the door opening slightly too small for the door they had sitting on their truck. Well, WoW didn't give up... they broke out the chisels and drills and began some basic masonry work to chisel back the brick (non-exposed) so the door would fit. Eric was on the job site at this time -- he wanted to make sure this was done right. WoW finished the door install -- and it looked great! Aside from a little red brick dust as evidence of the tough work, the whole project was done on time and no additional charge to us -- even though it was clearly an unexpected obstacle. Finally -- I feel like it's hard to find a company who cares as much about your house as you do. But I have to say that I think WoW just might be that company.”

“ProLift is knowledgeable in product options, very customer service oriented and stands behind all their products and work. Only garage door company I will use and the one I recommend to all my customers.”

“When we moved into our new house we had a glass shower door that was badly in need of repairs. GlassSimple made it easy to get he parts we needed and the master bath looking the way it was supposed to. Micah did a great job with a small service issue - the correct parts delivered fast. Thank you!”

“Purchased a new glass shower door and am completely satisfied with the design, the installation and the entire job from beginning to end. The workmen were prompt and efficient and left everything spotless, including, taking away my old shower door.”

“Capital Garage Works recently did a garage organizer project that was phenomenal. Old garage door spring broke so I called them. Response time was very good. Technician arrived on time, provided repair options/prices, and was done in ~ 1 hour. Great service.”

“They were right on time to the appointment, assessed the condition of our garage doors, gave options for repair or replacement. Wonderful to see that the tech actually recommended a cheaper tune up rather than a full blown overhaul which would have made him lots more money. The tuneup was done same day and what a difference it made! The doors are not any prettier but the neighbors won't fall out of their beds anymore either. What a great difference new, modern rollers can make. Greatly appreciate the swift work, fair price, and most of all - have a realistic recommendation without being up-sold! When it is time to replace the doors, I will call them again!!”

“Excellent Experience. Very happy with the sales and installation experience with Academy Door. Much more professional and helpful than big box stores.”

“Great window buying and installation experience! Roland was very helpful with quoting us custom triple pane windows and the installation was very smooth once they arrived. There was absolutely no sales pressure like you would experience with other window companies and we got a high quality product and good service. Highly recommend!”

“I recently bought a house in Bethesda, MD which was built in 1936...and I am pretty sure the garage was built soon there after. Until now I have had to manually open and close the door which was becoming increasingly more difficult due to the age and status of the door. Due to the weight of the door my wife was not able to open it, so we decided to put on an opener. I called one company who came out and told me he would not be able to install an opener on the current door and I would have to purchase a new door along with the opener. He then left and I never heard from that company again. A few days later I found Crisway (on yelp actually) and spoke to John. I explained what I was looking for and he told me he could come out the following morning and give me a quote. He came, on time, and confirmed that i would need a new door if we wanted an opener. He gave me a number of options based on style and price and helped me pick out the best combination based on looks and overall cost. One week later (on Veteran's Day) his team came out and installed a flawless door and opener. They were prompt, courteous, very knowledgeable and did a great job. They walked me through everything before the installation and made sure that everything met my satisfaction before they left. They even sawed off an extra part of the arm to ensure that my small SUV would fit in the garage. I am so thrilled with my decision to use Crisway and I would recommend them to anyone who needs garage door assistance.”