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My husband and I purchased a remodeled home in March 2014. The contractors left all closets open to let the owners (us) do as they please. We hired Colorado Space Solutions to customize 8 closets in our house including a mud room. That is where it all went wrong. After having to take off work (PTO) 4 times due to the errors that the "designer" made while having my closets installed, I received an inaccurate and hastily written email from the owner.
I had to stop what I was doing to gather the information and notify the owner Scott Johnson that his email was incorrect. I attached all payments to him. My entire project was supposed to conclude on April 19th 2014. The project was ongoing and did not end up being completed until September 3rd 2014. An example of Colorado’s Space Solutions lack of customer service: I paid to have floor to ceiling closets only to find out while they were being installed that the “designer” never took into account the lighting fixture and they would not fit. It took 2 months to get these closet doors installed properly. The correct balance owed was $866.00. I kept asking what my credit would be because the closets and doors were now shorter. I never did receive a reply until I got the email. When I had not heard from them either with a credit or a bill I assumed the remainder balance owed was credited to me for all their mistakes.I expected the $866.00 was the reimbursement for the closets I purchased not being able to be floor to ceiling. Not to mention being inconvenienced for 5 months.
This project was supposed to be done April 19th and did not conclude until September 3rd.
I am surprised an owner would treat a customer who was treated the way I was with such an abrupt and inaccurate email.
I had to stop what I was doing to gather the information and notify the owner Scott Johnson that his email was incorrect. I attached all payments to him. My entire project was supposed to conclude on April 19th 2014. The project was ongoing and did not end up being completed until September 3rd 2014. An example of Colorado’s Space Solutions lack of customer service: I paid to have floor to ceiling closets only to find out while they were being installed that the “designer” never took into account the lighting fixture and they would not fit. It took 2 months to get these closet doors installed properly. The correct balance owed was $866.00. I kept asking what my credit would be because the closets and doors were now shorter. I never did receive a reply until I got the email. When I had not heard from them either with a credit or a bill I assumed the remainder balance owed was credited to me for all their mistakes.I expected the $866.00 was the reimbursement for the closets I purchased not being able to be floor to ceiling. Not to mention being inconvenienced for 5 months.
This project was supposed to be done April 19th and did not conclude until September 3rd.
I am surprised an owner would treat a customer who was treated the way I was with such an abrupt and inaccurate email.
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