Avis pour AmbienteDirect
zerlinetta
Relation : I purchased garden chairs online from this company's website
Date du projet : avril 2015
I ordered 4 fermob chairs on AmbienteDirect's website on April 13, 2015 (order #1144501 / AB00017385) and at the time of the order 3 chairs were noted as immediately available and the fourth one was indicated as available in 4 weeks. By now over 10 weeks passed since my order and I have not received any of the items I ordered. Multiple emails and calls to this company's customer service have gone unanswered. I really need these chairs and ordered them on the assumption that I would get them by the beginning of the summer. Given the total lack of responsiveness I have no option than to order these chairs somewhere else and submit an order cancellation and request of refund to AmbienteDirect. I hope to receive the refund on a timely manner, however based on other reviews I have read online I am not very optimistic. I am extremely dissatisfied with the services of this company and won't use it ever again. Customers should be warned against companies like this.
J'aime
Dear client,
First of all I apologize for all inconvenience and our late reply.
We are as well frustrated that our software change caused so many difficulties with the consequence that our clients didn't receive a treatment with usual high standards.
I assure you that we are aware of all this and that we work very hard to get back to our usual high standard service. We would like to thank you very much for your patience and hope that you will give us a second chance to serve you. Therefore we will send you a voucher to compensate for your inconvenience.
Kind regards,
Ambientedirect.com
First of all I apologize for all inconvenience and our late reply.
We are as well frustrated that our software change caused so many difficulties with the consequence that our clients didn't receive a treatment with usual high standards.
I assure you that we are aware of all this and that we work very hard to get back to our usual high standard service. We would like to thank you very much for your patience and hope that you will give us a second chance to serve you. Therefore we will send you a voucher to compensate for your inconvenience.
Kind regards,
Ambientedirect.com