Austin Design

Hi Jake,

I was surprised to read your review since our communications had always seemed to me positive.

I reviewed the details of your project and found that yourself and your wife had retained myself for design services on February 24th.

On February 28th-March 2nd, I had provided the material selections and the design concept. You responded on March 3rd letting me know that you thought you had everything you needed. I said great, and please let me know if you need anything further.

Your wife and yourself contacted me again on March 7th with questions regarding lighting, the fireplace and area rugs. We communicated through March 10th.
I then received a text from you on March 30th inquiring about how many hours I had spent on the project thus far. I responded right away, but when I still had not heard back from you by April 5th, I emailed the invoice.

Again, I did not hear back from you until April 17th when you emailed me requesting a discount for recommending quartzite over quartz. I explained that I had told you the pros and cons of quartz versus quartzite at our initial meeting as well as in two subsequent emails. I explained that I personally prefer the natural beauty of stone over a man made product and that it is also extremely durable. The material you selected was always ultimately up to you, but you had hired me for my opinion based on my knowledge of materials and my 39 years of experience in the design industry.
My primary intention was to assist you in designing a beautiful kitchen that was also functional and easy to maintain, while avoiding making decisions that you would regret later.

That is why I had advised against installing a large wagon wheel chandelier above a two foot island, and not to remove the brick hearth unless you were absolutely certain that the brick behind it ran all the way down to the floor.

I honestly have no idea how the project turned out since I have not seen the space since it was competed and never received any photos as requested.

I understand that remodel projects require a lot of attention to detail and can be stressful, and I truly hope that you are happy with the design of your kitchen and the decisions you made.

Thank you Cam! It has been an absolute pleasure working with you both! Your home is beautiful!!

Thank you Kara, you have been absolutely delightful to work with!!

Thank you Filomena, I have thoroughly enjoyed working with you both over the years!!

Thank you Sue!! I'm so thrilled that you are happy in your new drop dead gorgeous home:-) I had so much fun working with both of you!!