Best Cabinets

Clients turn out nice and friendly and honest and as the job progresses refuse to pay for extra work that was not contracted it was specifically stated is not included in the original agreement

Also client called our suppliers and subcontractors and tried to make deals direct with them

Worst experience we've ever had with a customer even after 35 years in business

This situation was an unfortunate one of miscommunication. Our typical turnaround time per project is an estimated 4-6 weeks for custom building of cabinetry in our shop. We also advise our clients that the typical time for installation is approximately 1 week. We were exceptionally busy during this time, and a few days behind schedule. As such, we were able to get the majority of the work done within one week of the initially quoted timeline. After we completed installation for this client, requests were made for additional changes, adjustments and new detailed trim pieces that were not a part of the original order. Any changes such as this take additional time, and when we were ready to install those changes, the client was out of the country, which contributed to the delay.
We always strive to complete every project in a timely manner and assure that the completed space both fulfills the client’s vision and is built to last for years to come.

Thank you for your review. We really appreciate our customers support.
By the way, the kitchen looks great!