I first got in contact with Customkit for our New Build project in rural Auckland. They seemed like the perfect fit and what we were looking for in terms of service and the style we were seeking.
After a few months of contact discussing design ideas via phone, emails and even a intro meeting with Nigel, whom was very helpful at the time, the responses slowed down right up until the point where I had to send several emails and calls to get answers. Their goto response always included, "we are very busy at the moment", so I remained patient, as a builder that is busy is generally a good sign (or so i thought).
After almost 6 months of ongoing, and painfully slow, contact and trying to finalise a concept design to get priced, I was told verbally that our project was, "too risky and tricky to build", and that we should, "find another builder". I was absolutely appalled at this comment, after spending months of communication, ideas and time, to be told that they are no longer interested! Instead of trying to find solutions, i was provided with a problem which i had to think of myself.
Regrettably and foolishly, I acted as if i owned the business, trying to put the 'customer first' and provided options and possible solutions to get around the hurdle of a project that would be "too risky and tricky" to build. (the design consists of simple gabled pavilions with links, nothing fancy, tricky or new in the building industry)
Again, after sending through the solutions, and over a week of no contact, i sent my final email to see if there had been any developments. I received an email back saying, "Sorry we have had a look and we can't take the risk on this design, think it would be better if you could find someone else to take it on".
That was the final straw and I suppose it is a blessing in disguise but I would of course, not recommend Customkit for their service, lack of communication and waste of time to get our hopes up on building our dream house.
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