The Fireplace Man

My wife and I recently called and then physically went to the store and met Ray who showed us a variety of gas logs for our wood-burning fireplace and we selected the Big Tex set with double burner since we had a large and tall fireplace. They scheduled us for installation 2 to 3 weeks out and everything went perfectly and we could not be happier with our new gas logs. They look exceptionally real!! Thank You!!!! While I realize there have been some negative reviews of this business OUR experience was exceptional!!

My gas fireplace thermopile died and would not start my gas fireplace when I turned it on....I then ruined it by removing it. I called they people and explained what I did. They came out 6 weeks later and confirmed I needed a new thermopile and everything else looked good. ($270 for that) But didn't have a thermopile (My gas fireplace is extremely common and not high tech) I got a quote for $360 for the PART. I scoured the internet for every manufacturer I could find and NO ONE charged anywhere near this amount. Salesman said it was for the part...then said it was for part and installation. And if I didn't like it, I can go buy it online and install it myself! Would have cost >$600 for a part & installation that almost everyone shows as

Paid $246.00 to there sub-contractors to come and do repairs to my fireplace. Repairs were could not be done by them and I was told I needed a plumber.. The wife of the owner was very disrespectful when I called and asked her for a price adjustment. She said no reduction and if I didn't pay her the entire amount that she would sue me. She said "believe me I have done it before". SO bottom line I paid $246.00 for the guys to pull up in my driveway. When her husband was still with us (up until 2 years ago) the company for ran with such excellence and respect. PLEASE take you business elsewhere.

Very poor service! They charged me $300.00 to diagnose the problem and took the part so I had to purchase a new one thru them $700.00. The service man was not professional, nothing but excuses. $1000.00 later and still no fireplace! I had to pick up the parts from them myself just to make sure they had them. Stay away from them unless you have money to throw away!!!!!

Ridiculously poor customer service. Spent over $1000 on firepit supplies. Because we were told we could exchange it, we purchased a gas key ($29 very small portion of amt spent in their store) unsure of the actual length needed. Called several times to exchange it for correct size and was told each time that the shorter key that I needed was out of stock. Now that the key is FINALLY back in stock after 3MONTHS I'm told that they can't exchange it due to their 7-day return policy which is on the invoice. How do you exchange within 7 days if the item needed is continuously out of stock? Doesn't matter that I was told by Ashley that it could be returned regardless of stmt on the invoice. They do not honor their word. Now I'm stuck with a useless gas key plus I have to buy another... it won't be purchased at their store!

Currently use this place and they are very knowledgeable and very courteous. He came out and diagnosed the problem and fixed it in 20 minutes. He even fixed something, at not charge, I didn't ask to be fixed as I didn't want to pay for it. He called prior to the appointment time to tell me he would be 10-15 minutes late.

What a great selection and service. Built a new home with a full masonry fireplace. They provided great ideas and customer service to help us decide on the perfect fireplace screen and tools to go with our new home.