Gilbert + Burke

Wendy has a legitimate point in her review. The framer started off doing a good job and showed up on schedule for the first week or so of the framing. However, as she says, he became less and less reliable.

We had two choices, continue to work with him to get the job done or, fire him and risk even greater delay in finding a replacement framing crew. We chose the former. Had we fired him we knew the delay could have been longer as it was a spring start and everyone was very busy.

Could we have handled the situation more effectively, yes I’m sure we could have. The comment she makes about nothing being done however isn’t completely accurate as we did work with the framer continually, staying on his case to get him on the job to finish his work. Delays continued but we persevered with him to see his scope completed, which it was.

That type of delay was unfortunate and isn’t the norm. These clients are good people and we take responsibility for bringing that framer into that project along with the 4 week delay that resulted. He isn't working for us anymore.

Sincerely, Randy Burke