À propos de nous
Services proposés :
Custom Furniture, Furniture Rental, Furniture Sales, Bathroom Accesories, Bathroom Faucets, Showers, Kitchen Faucets, Bathroom Vanities, Bedroom, Make-up vanities, Interior Design, Home Staging
Périmètres :
Miami, Ships Worldwide
Catégorie
22 projets
Détails professionnels
Nom de votre entreprise
Macral Design Corp
Numéro de téléphone
+1 305-471-9041
Site Internet
Adresse
2610 NW 72 Ave
Miami, FL 33122
Devis moyen d'une prestation
300 USD - 600 000 USD
Numéro de TVA intracommunautaire
2013008675
We do apologize for the inconvenience. However we tried to help you in the best possible way, and we actually worked along with Houzz in regards to this order and most decision making was from their end and our approval. The item has already been sent back to the customer and we included the supply lines in the box since they were missing on the original order and there was never a word from the customer's end that the reason for return was "Missing Parts" instead the reason included by customer for return was "Does not work for intended use (wrong size, style, etc.)." In addition there was a damage into the the faucet caused by the metal hardware that does not belong to the product underneath the faucet as shown on the pictures attached. Customers must return the order in the same conditions it was delivered to them as it is specified in the Houzz return policy. We received the item damaged to our facility, and since there was never a statement from customer stating that the item was damaged we cannot sell the product to any other customer. Therefore, not approving the return back. If it was just a matter from the beginning of the product not being delivered to the customer with the supply lines, we had to be immediately inform so in that case send the supply lines to the customer. Again, we are sorry for the inconvenience you had, but there were many ways in which this return could be done the right way and it was not.
Best regards,
Macral Design Corp.